Last updated: [27 February 2026]
At IQdemie.com, we are committed to delivering a reliable and transparent service. This Refund Policy explains when refunds may be granted for purchases made on our website.
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1. Nature of the Service
IQdemie.com provides digital IQ test results and a personalized certificate immediately after payment.
Because this is a digital service delivered instantly, purchases are considered final once results have been successfully delivered.
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2. Technical Issues & Result Delivery
If you complete payment but do not receive your results due to a technical issue:
1. Please contact us at contact@iqdemie.com.
2. We will locate your stored test data and send your results directly to you.
Since test results are securely stored in our system, we can resend your results even if you closed the page or lost access.
⚠️ If we successfully deliver your results after a technical issue, the purchase remains valid and is not eligible for a refund.
Refunds are only considered if results cannot be delivered.
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3. When Refunds May Be Issued
Refunds may be granted in the following situations:
✔ Results Not Delivered
Payment was completed, but results cannot be provided due to a verified technical failure.
✔ Duplicate Payment
You were charged more than once for the same results.
✔ Payment Processing Error
An incorrect charge occurred due to a payment system error.
To request assistance, please email:
📧 contact@iqdemie.com
Include:
• the email used during the test
• payment date
• description of the issue
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4. When Refunds Are Not Granted
Refunds will NOT be issued if:
• results were successfully delivered
• results were sent via email after a technical issue
• You are dissatisfied with your IQ score
• You misunderstood how the test works
• You changed your mind after receiving results
• You accidentally purchased after viewing the results
Because digital results cannot be returned, access to results completes the service.
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5. Chargebacks & Payment Disputes
Before initiating a payment dispute, please contact us at contact@iqdemie.com.
We are committed to resolving issues quickly.
Filing unnecessary chargebacks after receiving results may result in restricted access to our services and submission of delivery confirmation to the payment provider.
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6. Processing Time
Approved refunds are processed within 5–10 business days, depending on your payment provider.
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7. Contact Information
IQDEMIE LLC
1645 COOKS MINE ROAD
TOHATCHI, NM 87325
Email: contact@iqdemie.com